Terrible experience I placed my order on February 13 and since I have been contacting customer service for any updates, every representative has said in 14-21 days it will be out for delivery!
Today October 18, 2026 and I am still requesting them to cancel my order but for past 3 months all representatives are saying it’s been cancelled I didn’t receive any refund and each time I asked them why it’s not being refunded they all saying now it’s cancelled, as this morning I checked my bank statement and still nothing received!!
Conclusion 10 months waiting for my order and can’t even cancel!!
Please be aware of this matter because it’s happening with my two other orders as well since May waiting for my order but no luck .
Terrible experience and customer service is very bad, always lying about the updates!!!
I can’t describe how frustrating this has been for me since I have been trying to contact them!!!
Ordered feb 6 and stil haven’t received my fragrance,I trusted them once’s and they delivered within 2-5months cos one arrived in 5 months which I really don’t care but 8months is too long,ordered during the winter period and it’s almost another winter again and I can’t wait any longer,I tried
Ordered on February 13 and still nothing ,am tired of this and I just want my refund now,can’t believe Yu guys,out of 5 fragrances And Yu guy’s didn’t even try to deliver atleast one ,am done
Ordered on February 20,still haven’t received my fragrance and am waiting for Yu guys to cancel,trusted Yu guys for along after delivery my first order 2-5months period,thinking Yu wil stil to that but 7months later,I haven’t received any of my 5 fragrances I ordered from Yu,not fair
Ordered on march 21 and till nothing,package I don’t see ,fragrance none and my money ,I no see
Ordered may 6 and till now,nothing and always make unfulfilled promises and am tired,ordered before and it took 2 months but 4 months,naa too much am done
Orders on may 10 2026 till now,I haven’t received anything at all,ordered 5 fragrance and I haven’t received none and am tired already
never received my order was placed in March of 2026 numerous emails. Numerous responses of it will be shipped out fourteen to eighteen days never happened. I would not recommend ordering from this place
Placed myborder on 2/7, as of today I hace received nothing but excuses. Be careful! They offer low prices but you will never get your order!
The “BIG CHANGES ARE COMING" stuff is nonsense. There are no improvements week by week. They are not transparent. Report the business to the BBB. The only thing that deliver quickly on is a refund. There a reason why their tiktok comments are down and their reviews on other tiktok and youtube channels are horrible. They have been promising changes for the past few months but in actuality there hasn't been any. They will lie on their processing and delivery status. Their current offer is 48 percent off then after 2 months they give you another 35 percent off, then they never ship the product. Think what business with products that retail between 200-700 dollars is making their money with that much deducted from their pricing. You may be the one in 1,500 orders they actually ship after 3 months but this business is poorly ran and untrustworthy.
The “BIG CHANGES ARE COMING" stuff is nonsense. There are no improvements week by week. They are not transparent. Report the business to the BBB. The only thing that deliver quickly on is a refund. There a reason why their tiktok comments are down and their reviews on other tiktok and youtube channels are horrible. They have been promising changes for the past few months but in actuality there hasn't been any. They will lie on their processing and delivery status. Their current offer is 48 percent off then after 2 months they give you another 35 percent off, then they never ship the product. Think what business with products that retail between 200-700 dollars is making their money with that much deducted from their pricing. You may be the one in 1,500 orders they actually ship after 3 months but this business is poorly ran and untrustworthy. At this point im just waiting to see if they will ship by the end of the month due to the refund policy.
Ordered in February. Kept getting told by support it would be shipped in a certain timeframe. Never shipped. It is now August and I finally had enoughm If a deal looks too good to be true, it almost always is. The only positive is that their refund policy is easy.
Todo es 100% original el paquete llego muy bien protegido la atencion al cliente es buena a veces algo generica hasta bien .....Lo malo y que deben mejorar pero ya son los envios tienes que esperar 3 meses o mas para que te lleguen en eso la esperiencia es muy pero muy frustante
6 months and never received anything. They keep sending you the same email that it will ship in 14 days. 6 months later and nothing . Had another order of 4 that never shipped out in 5 months . Canceled both.
I placed my order for Danaë on April 21. The order was sold with a processing window of 1–3 weeks before shipment.
By June 10, nearly 50 days after ordering, I still had no tracking. The Parfums told me the order was still active and expected to ship in approximately 14–18 days. On June 22, they confirmed again in writing that the order was expected to ship within the June 24–28 timeframe.
That window passed with no tracking and no proactive update.
When I followed up, they apologized for missing the deadline and said it would now take another 15–18 days. That would have pushed this order to roughly 84–87 days from purchase to their newest estimated ship date.
I eventually canceled and was refunded.
The issue is not simply “waiting.” The issue is payment being taken upfront, timelines moving repeatedly, and no clear proof that the bottle was ever actually secured or allocated to my order. I cannot recommend ordering unless you are comfortable with long delays, missed written timelines, and having to chase updates yourself.
This order was part of the same experience where my Danaë order missed a written shipping deadline, and when I pushed for clear answers, both open orders ended up being canceled and refunded.
To be fair, The Parfums did refund me. But the pattern is the problem. Their prices are extremely tempting, but in my experience the fulfillment side did not match the sales side.
I would not treat “being processed” as meaning your bottle is actually shipped or even necessarily secured. Based on my experience, I would not order again unless I was fully prepared to wait well past the expected timeline and possibly cancel later.
This order was part of a group of older orders that had already been open for weeks. On March 20, The Parfums told me they expected my orders to ship within the next 2 weeks. Around that deadline, there was still no tracking and no guaranteed delivery date.
When I asked what was going on, I was told they were doing their best but could not guarantee delivery by a specific date. Then, after I asked to cancel, they offered another 7–10 day estimate and compensation if I kept the orders open.
I chose to cancel.
The frustrating part is that this happened again later with a second Danaë order. Two separate Danaë orders. Same basic issue: long wait, shifting timelines, no bottle delivered.
I received a refund, but I did not receive the product.
This was one of several orders I had open with The Parfums during the same period. After weeks of waiting, I followed up on March 20 and was told my orders were expected to ship within the next 2 weeks.
That did not happen.
By early April, I still had no reliable shipment or delivery timeline. The Parfums then said they could not guarantee delivery by a specific date. After I asked to cancel all open orders, they tried to offer another 7–10 day estimate plus compensation, but at that point I had lost confidence.
The prices are good, but a great price does not matter if the product never ships. My order ended in a refund instead of a bottle.
This order was part of a broader issue I had with The Parfums. I had multiple open orders that remained unfulfilled for weeks. On March 20, I was told the orders were expected to ship within the next 2 weeks. When that window arrived, there was still no tracking and no firm delivery commitment.
The Parfums eventually said they could not guarantee delivery by a specific date. After that, I requested cancellation and refund.
They did refund the order, but the experience was not acceptable. From my perspective, the company is very good at taking orders and sending promotional emails, but the fulfillment timelines did not hold up.
I received zero product from this order.
This was one of six orders I had with The Parfums that ultimately ended in cancellation/refund instead of delivery. Across those six orders, the total canceled/refunded value was $897.72, and I received zero bottles.
My experience was the same pattern: attractive pricing, long wait, shifting timelines, and no reliable fulfillment.
I understand that delays happen. What is not acceptable is giving customers moving estimates, continuing to send sales/promotional emails, and not providing clear proof that the product is actually sourced, secured, or allocated.
The refund was processed, but only after the order failed to turn into an actual shipment. I cannot recommend ordering from The Parfums based on my experience.
Probably the worst experience! Ordered in March, they just kept lying about when ill receive the item. I finally requested a cancellation in june. Saving a few bucks isn't worth wait. Please dont waste your time.