never received my order was placed in March of 2026 numerous emails. Numerous responses of it will be shipped out fourteen to eighteen days never happened. I would not recommend ordering from this place
Placed myborder on 2/7, as of today I hace received nothing but excuses. Be careful! They offer low prices but you will never get your order!
The “BIG CHANGES ARE COMING" stuff is nonsense. There are no improvements week by week. They are not transparent. Report the business to the BBB. The only thing that deliver quickly on is a refund. There a reason why their tiktok comments are down and their reviews on other tiktok and youtube channels are horrible. They have been promising changes for the past few months but in actuality there hasn't been any. They will lie on their processing and delivery status. Their current offer is 48 percent off then after 2 months they give you another 35 percent off, then they never ship the product. Think what business with products that retail between 200-700 dollars is making their money with that much deducted from their pricing. You may be the one in 1,500 orders they actually ship after 3 months but this business is poorly ran and untrustworthy.
The “BIG CHANGES ARE COMING" stuff is nonsense. There are no improvements week by week. They are not transparent. Report the business to the BBB. The only thing that deliver quickly on is a refund. There a reason why their tiktok comments are down and their reviews on other tiktok and youtube channels are horrible. They have been promising changes for the past few months but in actuality there hasn't been any. They will lie on their processing and delivery status. Their current offer is 48 percent off then after 2 months they give you another 35 percent off, then they never ship the product. Think what business with products that retail between 200-700 dollars is making their money with that much deducted from their pricing. You may be the one in 1,500 orders they actually ship after 3 months but this business is poorly ran and untrustworthy. At this point im just waiting to see if they will ship by the end of the month due to the refund policy.
Ordered in February. Kept getting told by support it would be shipped in a certain timeframe. Never shipped. It is now August and I finally had enoughm If a deal looks too good to be true, it almost always is. The only positive is that their refund policy is easy.
Todo es 100% original el paquete llego muy bien protegido la atencion al cliente es buena a veces algo generica hasta bien .....Lo malo y que deben mejorar pero ya son los envios tienes que esperar 3 meses o mas para que te lleguen en eso la esperiencia es muy pero muy frustante
6 months and never received anything. They keep sending you the same email that it will ship in 14 days. 6 months later and nothing . Had another order of 4 that never shipped out in 5 months . Canceled both.
I placed my order for Danaë on April 21. The order was sold with a processing window of 1–3 weeks before shipment.
By June 10, nearly 50 days after ordering, I still had no tracking. The Parfums told me the order was still active and expected to ship in approximately 14–18 days. On June 22, they confirmed again in writing that the order was expected to ship within the June 24–28 timeframe.
That window passed with no tracking and no proactive update.
When I followed up, they apologized for missing the deadline and said it would now take another 15–18 days. That would have pushed this order to roughly 84–87 days from purchase to their newest estimated ship date.
I eventually canceled and was refunded.
The issue is not simply “waiting.” The issue is payment being taken upfront, timelines moving repeatedly, and no clear proof that the bottle was ever actually secured or allocated to my order. I cannot recommend ordering unless you are comfortable with long delays, missed written timelines, and having to chase updates yourself.
This order was part of the same experience where my Danaë order missed a written shipping deadline, and when I pushed for clear answers, both open orders ended up being canceled and refunded.
To be fair, The Parfums did refund me. But the pattern is the problem. Their prices are extremely tempting, but in my experience the fulfillment side did not match the sales side.
I would not treat “being processed” as meaning your bottle is actually shipped or even necessarily secured. Based on my experience, I would not order again unless I was fully prepared to wait well past the expected timeline and possibly cancel later.
This order was part of a group of older orders that had already been open for weeks. On March 20, The Parfums told me they expected my orders to ship within the next 2 weeks. Around that deadline, there was still no tracking and no guaranteed delivery date.
When I asked what was going on, I was told they were doing their best but could not guarantee delivery by a specific date. Then, after I asked to cancel, they offered another 7–10 day estimate and compensation if I kept the orders open.
I chose to cancel.
The frustrating part is that this happened again later with a second Danaë order. Two separate Danaë orders. Same basic issue: long wait, shifting timelines, no bottle delivered.
I received a refund, but I did not receive the product.
This was one of several orders I had open with The Parfums during the same period. After weeks of waiting, I followed up on March 20 and was told my orders were expected to ship within the next 2 weeks.
That did not happen.
By early April, I still had no reliable shipment or delivery timeline. The Parfums then said they could not guarantee delivery by a specific date. After I asked to cancel all open orders, they tried to offer another 7–10 day estimate plus compensation, but at that point I had lost confidence.
The prices are good, but a great price does not matter if the product never ships. My order ended in a refund instead of a bottle.
This order was part of a broader issue I had with The Parfums. I had multiple open orders that remained unfulfilled for weeks. On March 20, I was told the orders were expected to ship within the next 2 weeks. When that window arrived, there was still no tracking and no firm delivery commitment.
The Parfums eventually said they could not guarantee delivery by a specific date. After that, I requested cancellation and refund.
They did refund the order, but the experience was not acceptable. From my perspective, the company is very good at taking orders and sending promotional emails, but the fulfillment timelines did not hold up.
I received zero product from this order.
This was one of six orders I had with The Parfums that ultimately ended in cancellation/refund instead of delivery. Across those six orders, the total canceled/refunded value was $897.72, and I received zero bottles.
My experience was the same pattern: attractive pricing, long wait, shifting timelines, and no reliable fulfillment.
I understand that delays happen. What is not acceptable is giving customers moving estimates, continuing to send sales/promotional emails, and not providing clear proof that the product is actually sourced, secured, or allocated.
The refund was processed, but only after the order failed to turn into an actual shipment. I cannot recommend ordering from The Parfums based on my experience.
Probably the worst experience! Ordered in March, they just kept lying about when ill receive the item. I finally requested a cancellation in june. Saving a few bucks isn't worth wait. Please dont waste your time.
I hate your shipping time
Natanael,
We completely understand your frustration. Waiting for a fragrance you're excited about is never fun, and we're not going to pretend otherwise.
The reality is that The Parfums has experienced an unprecedented level of growth over the past year, and while that has created fulfillment delays, it has also pushed us to make major investments in our team, warehouse operations, technology, and shipping processes.
We're being completely transparent about what happened, what we're doing to fix it, and where we're headed. In fact, we've dedicated an entire page to sharing those details with our customers: “BIG CHANGES ARE COMING” on the top menu.
A lot of changes are coming, and you're already starting to see improvements week by week. Our goal is simple: deliver the same fragrance
Communication and customer service were great. My fragrance was everything I wanted it to be and packaging was perfect. I’m not a patient person and that’s where it got me. I expected 3 weeks and waited almost 3 1/2 months 🥴. If you have patience and time I say yes, order from them. Sadly this is my first and last time.
We completely understand your frustration and sincerely apologize for the delay. Over the last months, our company has experienced extremely rapid growth that affected fulfillment speed and shipping timelines. We are heavily expanding warehouse operations, staffing, and support infrastructure, and we fully expect these improvements to be stabilized before this year’s holiday season. We truly appreciate your patience and support while we continue growing.
Took some time but received my order customer service responded and very polite
We completely understand the frustration regarding shipping delays. Our company has grown extremely fast over the last year, and we’re actively expanding operations, warehouse capacity, and support infrastructure to resolve these issues long-term. We truly appreciate the patience and support.
I am still waiting 3 months for my parfume please fefynd my money back!!!!thank you.
It tool 3 months to ship, but the price was fantastic and so was the customer service when I had questions on shipping time.
We sincerely apologize for the delays you experienced. The Parfums has undergone an extremely rapid growth phase over the past year, and while this growth confirmed the strength of our business, it also exposed operational bottlenecks primarily related to fulfillment speed and shipping timelines.
We want to be fully transparent: our biggest challenge has not been pricing, authenticity, or order demand, it has been operational speed during a period of very aggressive scaling.
To address this, we have significantly expanded warehouse operations, staffing, customer support infrastructure, and internal systems. We fully expect these improvements to place the company in a much stronger and more stable position ahead of this year’s holiday season.
We truly appreciate every customer who has remained patient with us while we continue building and improving.
Nice rose peachy powdery scent
We are glad you like it! We hope to serve you better in the future.
Same as the previous review. No fragrance in over a month. Wait time is diabolical. Update !!!! Ordered on March 22 2026 and still no fragrance. Its July 12 2026 and not 1 person from this site reached out to me. Worse custome service ever !!!!!!