Frequently Asked Questions (FAQ)
About Decants
What is a fragrance decant?
A fragrance decant is a smaller, rebottled portion of an authentic fragrance, allowing you to try luxury scents without committing to a full-size bottle. We carefully transfer the perfume from the original bottle into smaller containers.
Are the fragrances authentic?
Yes, all of our fragrances are 100% authentic. We source directly from authorized retailers and distributors to ensure the highest quality.
Orders and Shipping
What are your shipping plans?
Every fragrance ships under one of three plans, and you'll always see which one applies on the product page and at checkout before you pay:
- Ready to Ship - In stock and dispatched within 1-3 business days.
- Pre-Order - Reserve now and lock in today's price. Your order ships as soon as the fragrance reaches our warehouse, and the price you pay at checkout will not change before it ships.
- Arriving Soon - On its way to our warehouse, typically arriving within 1-3 weeks. Your order ships once it lands in stock.
For full details, see our Shipping Policy.
How long does it take to process my order?
Processing time depends on the shipping plan of the item you ordered, shown on each product page and at checkout. Ready to Ship items dispatch within 1-3 business days, while Pre-Order and Arriving Soon items ship once they reach our warehouse. During high-demand periods, processing times may take slightly longer.
Do you ship internationally?
No, we currently do not offer international shipping.
At this time, we only ship orders within the United States. We hope to expand our shipping options in the future.
How do I track my order?
Once your order is shipped, you’ll receive a shipment confirmation email with a tracking number (if applicable). Please note that some small orders may be shipped in first-class envelopes, which do not include tracking.
What is a Pre-Order and how does the price lock work?
A Pre-Order lets you reserve a fragrance before it arrives at our warehouse. You pay in full at checkout, and the price you pay is locked in - it will not change before your order ships, even if the price increases later. Your order ships as soon as the fragrance reaches our warehouse.
Can I cancel a Pre-Order or Arriving Soon item?
Yes. You can cancel any order at any time before it ships (before a tracking number has been generated) for a full refund, regardless of shipping plan. Once the order is in transit, it is considered fulfilled and can no longer be canceled, but you may initiate a return upon delivery per our Return Policy. To request a cancellation, contact us at help@theparfums.com.
Returns and Refunds
Can I return a decant?
Due to the nature of decants, we cannot accept returns once the item has been used or opened. However, if there is an issue with your order, please contact us, and we’ll do our best to resolve it.
Can I return a full bottle?
Unopened full presentation bottles may be returned within 30 days of delivery.
The item must be unused, sealed, and in its original packaging, with all original wrapping fully intact and unopened - including the outer cellophane, retail box, and any manufacturer seals.
If the cellophane, box, or any seal has been opened, removed, or tampered with, the item can no longer be sold as new and the refund will not be processed. A 15% restocking fee applies, and return shipping labels are provided free of charge. To request a return, please send clear photos showing the item's current, unopened condition; we may require a photo that visibly displays the current date to verify condition at the time of the claim. We do not accept returns on opened or used full bottles. Please contact us before starting a return. See our Return Policy for full details.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact us within 14 days of delivery with clear photos of the item and packaging, and we will guide you through the claim process. Claims apply to orders with shipping protection.
Fragrance Guidance
How long do decants last?
The longevity of a decant depends on usage and storage conditions. Properly stored decants can last several months to years. Ensure they are kept in a cool, dry place away from direct sunlight.
How should I store my fragrance?
Store your fragrance in a cool, dark place to preserve its quality. Avoid areas with extreme temperature changes, such as bathrooms.
General Questions
Do you offer gift options?
Yes, we offer gift packaging and custom messages upon request. Let us know during checkout if you’d like to include a personalized touch.
Can I request a specific fragrance that’s not listed?
Absolutely! If there's a fragrance you're looking for that's not currently listed, reach out to us, and we'll do our best to source it for you.
For further questions or assistance, feel free to contact us through our Contact Page. We're here to help!
For further questions or assistance, feel free to contact us through our Contact Page. We’re here to help!