Frequently Asked Questions (FAQ)
About Decants
What is a fragrance decant?
A fragrance decant is a smaller, rebottled portion of an authentic fragrance, allowing you to try luxury scents without committing to a full-size bottle. We carefully transfer the perfume from the original bottle into smaller containers.
Are the fragrances authentic?
Yes, all of our fragrances are 100% authentic. We source directly from authorized retailers and distributors to ensure the highest quality.
Orders and Shipping
How long does it take to process my order?
Orders are typically processed within 1-2 business days. During high-demand periods, processing times may take slightly longer.
Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times vary based on your location and will be calculated at checkout.
How do I track my order?
Once your order is shipped, you’ll receive a shipment confirmation email with a tracking number (if applicable). Please note that some small orders may be shipped in first-class envelopes, which do not include tracking.
Returns and Refunds
Can I return a decant?
Due to the nature of decants, we cannot accept returns once the item has been used or opened. However, if there is an issue with your order, please contact us, and we’ll do our best to resolve it.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damaged item, and we will guide you through the claim process. Only for insured orders.
Fragrance Guidance
How long do decants last?
The longevity of a decant depends on usage and storage conditions. Properly stored decants can last several months to years. Ensure they are kept in a cool, dry place away from direct sunlight.
How should I store my fragrance?
Store your fragrance in a cool, dark place to preserve its quality. Avoid areas with extreme temperature changes, such as bathrooms.
General Questions
Do you offer gift options?
Yes, we offer gift packaging and custom messages upon request. Let us know during checkout if you’d like to include a personalized touch.
Can I request a specific fragrance that’s not listed?
Absolutely! If there’s a fragrance you’re looking for that’s not currently listed, reach out to us, and we’ll do our best to source it for you.
For further questions or assistance, feel free to contact us through our Contact Page. We’re here to help!